Refund Policy
Last updated:
1. General Principles
This Refund Policy explains the cancellation and refund rules for our paid subscriptions, without prejudice to mandatory legal rights (including the applicable right of withdrawal).
All payments are processed by Lemon Squeezy, a service operated by Sold through Link, LLC, acting as Merchant of Record. Lemon Squeezy handles payments, taxes, and refunds. Refunds are sent back to the payment method used for the initial purchase.
2. Subscription Start
When you subscribe to WorkoutGen Max, you get immediate access to all premium features.
What you get
- Immediate access to all premium features
- Max adds deterministic weight suggestions, advanced dashboards, and program and workout editing features. The free program and tracker remain included.
- Cancel anytime from your settings
- Keep access until the end of your billing period after cancellation
Billing
Your first payment is made immediately upon subscribing. Subsequent payments are made at the start of each billing period (monthly or annual).
EU/France consumer information: you generally have a 14-day right of withdrawal for a remote purchase, unless a legal exception is validly implemented. If you expressly request immediate performance and then withdraw during this period, a proportional amount for the service already provided may remain due where provided by law. The loss of this right only occurs if all applicable legal conditions are met at checkout.
Renewal Reminders
Lemon Squeezy sends receipts and payment-related notifications. The next renewal date is visible in WorkoutGen and in the Lemon Squeezy customer portal.
3. Cancellation and refunds
General Principle: No Prorated Refunds
Once your subscription is active, no prorated refunds are provided for partially used periods, without prejudice to mandatory legal rights.
Example excluding specific legal rights: if you subscribe to the 12-month plan and cancel after 2 months, you keep access until the end of the 12 months, but cancellation alone does not trigger a refund for the remaining months.
Legal rights and other refunds
A refund, price reduction, or bringing into conformity may occur in the following cases:
- Major technical issue: if a paid feature is permanently unavailable due to an incident attributable to us and no resolution occurs within the applicable timeframe.
- Double billing: If you were mistakenly billed twice for the same period.
- Unauthorized billing: If you were billed after canceling your subscription. Any claim for unauthorized billing is verified in our internal payment and account records before any refund.
- Legal guarantee of conformity: throughout the continuous provision of the subscription, you can request that the digital service be brought into conformity. In cases provided for by law, you can also obtain a price reduction or termination of the contract.
We may verify the request using account, payment, and technical log data that are strictly necessary. This verification does not reduce the right of withdrawal, the legal guarantee of conformity, or the applicable legal deadlines. Additional proof may be requested when necessary and proportionate.
3.3 Withdrawal Form Template
You can use the following optional template and send it by email or mail:
To the attention of JCODE, 25 rue de Ponthieu, 75008 Paris, France, contact@workoutgen.app
I hereby notify you of my withdrawal from the contract for my WorkoutGen Max subscription.
Subscription date:
Account email or order number:
Consumer name:
Consumer address:
Date:
Signature, only if sent on paper:
This template is optional. Any unambiguous statement expressing your wish to withdraw is accepted. JCODE coordinates the request with Lemon Squeezy without limiting your direct recourse against the payment merchant.
4. How to cancel your subscription
You can cancel your subscription at any time. Here is how:
From WorkoutGen, installed or in the browser
- Open WorkoutGen
- Open your Profile
- Open the Subscription section
- Click Cancel Subscription
- Choose the requested reason, continue, and then confirm the cancellation
By email (in case of technical issue)
If you cannot cancel via the app, contact us at:
Email: contact@workoutgen.app
Subject: Cancellation request - [Your account email]
Effect of cancellation
When you cancel your subscription:
- Your subscription remains active until the end of the paid period
- You continue to have access to premium features until the end date
- No automatic renewal will take place
- At the end of the period, you automatically return to the free version
- Your workout data is preserved
5. How to request a refund
To exercise a right or request a refund review, follow this procedure:
- Contact us by email:
Email: contact@workoutgen.app
Subject: Refund request - [Your account email] - Include in your email:
- Email associated with your WorkoutGen account
- Date of the payment in question
- Amount billed
- Detailed reason for the refund request
- Screenshots if applicable (error, double billing, etc.) - note: screenshots serve only as additional proof; all claims are verified in our server-side records
- Our review: we aim for an initial response within 5 business days by email.
- Refund processing: if a refund is due or approved, Lemon Squeezy processes it to the original payment method; the time it takes to appear then depends on the banking provider.
6. Billing and management via Lemon Squeezy
All payments, taxes, and refunds are managed by Lemon Squeezy, a service operated by Sold through Link, LLC, as Merchant of Record.
Invoices
After each payment, Lemon Squeezy automatically sends you an invoice by email. You can also access your invoices and billing history via the Lemon Squeezy customer portal, available from Settings → Subscription.
Refunds
If a refund is granted, Lemon Squeezy will automatically process it and the amount will be credited to the payment method used for the original purchase (credit card, PayPal, etc.).
Regional pricing and currency conversion
WorkoutGen selects a regional pricing grid based on geographical area. The Lemon Squeezy checkout displays the final price, currency, and applicable taxes before payment. Refunds are issued in the currency of the original transaction.
In the event of exchange rate fluctuations between the payment and refund dates, the refunded amount may differ slightly from the amount originally billed (due to bank conversion fees, which are beyond our control).
Important note on refunds
Lemon Squeezy, as the Merchant of Record and seller of the payment, may also grant a refund according to its own Terms of Sale. This option is in addition to applicable legal rights and the support provided by JCODE.
No single internal 14-day period replaces legal deadlines. However, send your request as soon as possible to facilitate its verification. The rules of the right of withdrawal, conformity guarantee, double charges, and unauthorized payments apply according to their own terms.
Requests relating to sales tax follow Lemon Squeezy's current Terms of Sale and tax procedure. Contact us or use the Lemon Squeezy portal to obtain the instructions applicable to your transaction.
View Lemon Squeezy Terms of Sale
Purchases Made via the iOS App
If your WorkoutGen Max subscription was purchased from the iOS app, it is processed by Apple via In-App Purchases, and not by Lemon Squeezy.
The refund of an iOS in-app purchase is exclusively handled by Apple. WorkoutGen can neither process nor guarantee this refund: request it directly from Apple at reportaproblem.apple.com or from your Apple account settings (Settings → [your name] → Subscriptions).
The cancellation of a subscription purchased on iOS is done exclusively from your Apple account settings, never from WorkoutGen. It takes effect at the end of the current period; no prorated refund is automatically granted by Apple for the period already started, unless Apple decides otherwise according to its own rules.
7. Price changes
Prices offered for future purchases or renewals may change. The checkout always displays the total price, frequency, currency, and applicable taxes before payment.
Protection for existing subscribers
If you are already subscribed when a price change occurs:
- A new price does not retroactively modify an already paid period
- Any modification applicable to an existing renewal is announced within the applicable legal or contractual timeframe
- You can cancel before renewal if you do not wish to continue at the new price
8. Frequently Asked Questions (FAQ)
Can I cancel my subscription at any time?
Yes, absolutely! You can cancel at any time from your account settings. You retain access until the end of your current billing period.
What happens if I cancel after payment?
You retain access to premium features until the end of the paid period. No prorated refunds are provided, except in exceptional cases or mandatory legal rights.
How long does a refund take?
If a refund is due or approved, Lemon Squeezy initiates it on the original payment method. The time it takes to appear then depends on the bank or payment provider.
Can I change my plan (monthly → 12 months)?
You can upgrade to a longer billing period at any time in Settings -> Subscription. Certain downgrades, for example annual to monthly, require you to cancel and then resubscribe after the current period.
What happens to my data if I cancel?
All your workout data is preserved. You simply return to the free version and only lose access to premium features.
I was charged twice by mistake, what should I do?
Contact us at contact@workoutgen.app with the details of both transactions. We will verify your claim against our payment records. If a duplicate is confirmed, a refund will be issued.
9. Contact
For any questions regarding this Refund Policy or to request a refund:
Email: contact@workoutgen.app (refunds)
Email: contact@workoutgen.app (general inquiries)
Mailing address: JCODE, 25 rue de Ponthieu, 75008 Paris, France
Response target: 5 business days